The Q1 2024 benchmarking report for UK insurance companies has just been published. Learn how the top 12 UK insurance companies perform across the digital space.
The latest Q1 2024 benchmarking report for UK insurance companies has just been published. It covers the 12 largest national insurance companies, including Footman James, Lancaster Insurance, Heritage, Performance Direct, Sterling, Brightside, Classics, Keith Michaels, Adrian Flux, Kingfisher, Autonet, and Carole Nash.
The research gives an inside track on who is winning the biggest share of voice online and quantifies the gaps, risks and missed opportunities for other insurance companies to win brand exposure, drive online views, and generate policy enquiries & sign-ups. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.
To see a preview and contents page of the Q1 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.
For a glance into just six of the metrics we evaluated these top 12 insurance companies on, check out our quick-look table below;
Continue reading for further detail on this quarter's best and poorest-performing UK insurance companies or request a copy of the report for the full review.
The 70+ pages of research benchmarks each retailer based on 50+ metrics and indicators of a successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.
Some of the leading players in the space are high spenders on paid media channels such as Google, Bing and Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from £30k+ per month but dedicate minimal resources and budgets to conversion testing. Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.
Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. For insurance companies, having an easy-to-navigate site is essential for consumers looking into insurance companies and particular care should be taken of the pathways to key pages, such as different insurance options, enquiry forms, and FAQs.
In our previous audit, Lancaster Insurance reported 137 4xx errors, which it’s increased to 208 in this quarter. This insurance company must assess its internal links to check all links direct customers to the correct page to avoid frustration.
When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load will see a significant improvement in your overall conversion rates. Insurance companies need to ensure their customers have a positive experience on their mobile site, as these brands will want to ensure they're giving an impression of being fast and reliable at each touchpoint with potential customers.
For Q1 2024, the mobile site speed ranged between 57 and 15, with nearly half of the companies scoring above the recommended 50%. However, Heritage flagged the lowest mobile site speed. Having looked closer at its website, this insurance company should reduce the amount of content on each page to help increase its site speed.
Domain authority (DA) is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. Insurance companies should be continually pushing to improve their DA - they can do this by sharing their finance plans and current offers, or collaborating with relevant companies on joint content projects that may win them backlinks.
A ‘good’ DA really comes down to how your competitors are performing, however, it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. The DA range for this quarter was between 70 and 7, and 6 of the 12 companies scored below the recommended 40. However, Classics is the company to watch, as it reported the lowest DA for this quarter. This company should include a blog page and regularly keep it updated to help increase its DA rating.
A strong organic performance is strategically important as it ensures your site ranks above competitors for core, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. Insurance companies are in a niche group where ‘popularity’ never changes - everyone will always need car insurance, therefore these companies are competing for what should be a consistent pool of traffic. That being said, they must ensure they have a strong organic search strategy in place to capture traffic from changing search terms, to tap into topical needs.
Six insurance companies saw an increase in organic mobile traffic, and 7 saw an increase in organic desktop traffic. The figures also show that desktop receives more traffic, so companies should optimise websites to ensure they’re not missing out on traffic from both avenues. For example, Kingfisher reported zero for organic mobile traffic but 25,335 for organic desktop traffic.
Google Universal Search Results are an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a retailer can appear for universal search results without being strong in standard rankings. Insurance companies should be utilising all universal search features as potential customers will be interested to see how previous customers have found their experience via 'reviews', 'FAQs' and 'people also ask'.
Adrian Flux stayed at the top spot for the overall Universal Search appearances with a total of 16,768 — an increase from 15,982 in the previous quarter. All companies reported zero appearances for ‘FAQs’, which they should look to increase to help them rank in SERPs.
Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for new search terms as they enter Google’s index. There are many longtail keyword options insurance companies could be using such as ‘best car insurance companies’ and ‘who to use for car insurance’.
Adrian Flux continues to be the company to beat for longtail keywords with a total of 47,002 appearances — an increase of 677 compared to the previous quarter. Classics reported zero longtail keyword appearances for positions 3, 4–10, and 11–20. This insurance company should assess its longtail keyword strategy to increase its appearances, starting with positions 11–20.
With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019.
Below, we’ve provided examples of Keith Michaels’ sponsored Facebook posts. All 3 posts included the same text with a different image — a wise strategy for a company to assess engagement rates with different media.
When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'evergreen' if it has maintained its relevancy to an audience for a long period of time. It's great for your engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. Social media could be especially useful for sharing information about different financing options and special offers.
Keith Michaels reported the highest total engagement rate (23,281). It’s important that companies receive high engagement with posts, as it helps companies to discern which posts are performing well and what changes are needed. Additionally, Carole Nash reported the highest following for Facebook (146,400) and Instagram (16,400). Upon closer inspection, this company upload content regularly and asks their followers in an attempt to start a conversation.
Around 20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, brands lose customer interest as they turn elsewhere. All insurance companies need to ensure their website is accessible for all customers looking at car insurance options.
In our last audit, Footman James raised some concerns with 148 accessibility alerts. In this quarter, this insurance company has slightly increased its alerts to 149. After taking a look at its site, most of these alerts are due to redundant title text, which it must address to improve readability for those using a screen reader.
To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.