The Q4 2024 benchmarking report for UK funeral and cremation services has just been published. Learn how 7 UK funeral and cremation services perform across the digital space.
The latest Q4 2024 benchmarking report for UK funeral and cremation services has just been published. It covers the 7 national funeral and cremation services, including Co-Op Funeralcare, Simplicity Cremations, Avalon Funeral Plans, Dignity Funerals, Pure Cremation, Low Cost Funeral Limited, and Open Prepaid Funerals Limited.
The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other funeral and cremation services to win brand exposure locally, drive online views, and generate enquiries. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.
To see a preview and contents page of the Q4 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.
For a glance into just six of the metrics we evaluated these 7 funeral and cremation services on, check out our quick-look table below;
Continue reading for further detail on this quarter's best and poorest-performing UK funeral and cremation suppliers, or request a copy of the report for the full review.
The 70+ pages of research benchmarks each brand based on 50+ metrics and indicators of a successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.
Some of the leading players in the space are high spenders on paid media channels such as Google, Bing and Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from £30k+ per month but dedicate minimal resources and budgets to conversion testing. Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.
Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. During times of stress and grief, cognitive abilities are often impaired, so it's essential that funeral and cremation services maintain straightforward, easy-to-navigate websites that meet clients' needs. Particular care should be taken of the pathways to key pages, such as contact pages, pricing options, and FAQs.
Dignity Funerals reported 80 4xx errors (the highest of all brands). To reduce these errors, they should check that all links are working properly and that they’re not directing users to broken pages. 4xx errors can have a negative impact on a website’s SEO, so it’s important that all brands take these errors seriously.
When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load will see a significant improvement on your overall conversion rates. No one wants to be researching funeral providers, so funeral and cremation services need to ensure their customers have as positive an experience as possible on their mobile site, providing answers quickly with minimal frustration.
Dignity Funerals reported 80 4xx errors (the highest of all brands). To reduce these errors, they should check that all links are working properly and that they’re not directing users to broken pages. 4xx errors can have a negative impact on a website’s SEO, so it’s important that all brands take these errors seriously.
Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. Funeral and cremation services should be continually pushing to improve their DA - though it may be a challenging sector to build authority in, they can do this by exchanging content with vendors they frequently use, or by using a good PR strategy in building new links (and claiming existing ones).
A ‘good’ DA really comes down to how your competitors are performing, however, it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. Dignity Funerals reported 80 4xx errors (the highest of all brands). To reduce these errors, they should check that all links are working properly and that they’re not directing users to broken pages. 4xx errors can have a negative impact on a website’s SEO, so it’s important that all brands take these errors seriously.
A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. While funerals and cremations are in a niche group where the ‘popularity’ of the service never changes, without an effective organic search strategy, they can quickly lose ground to competitors. Care should be taken to monitor any fluctuations in rank, along with regular reviews of changing search terms, so they can optimise for topical, popular keywords.
Three of the brands reported a decrease in organic traffic on desktop, while 5 saw a decrease on mobile. Low Cost Funeral Limited is the one to watch, as this service saw the biggest decline on both desktop (-93%) and mobile (-88%). Brands should ensure that their website is simple for users to navigate to encourage users to visit their website again.
Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a site can appear for universal search results without being strong in standard rankings. Funeral and cremation services should be utilising all universal search features as potential customers will want to see how previous customers have found their experience via 'reviews', 'FAQs' and 'people also ask'. This is also an opportunity to provide useful, quick content for commonly asked questions that show high potential for conversions.
Dignity Funerals continues to secure the highest Universal Search appearances (9,041), with the majority of these coming from ‘people also ask’. Alternatively, Avalon Funeral Plans received the fewest overall appearances. This service should use more ‘people also ask’ phrases across their website to increase their position in SERPs.
Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for brand-new search terms as they enter Google’s index. There are many longtail keyword options that funeral and cremation services could be optimising their content for such as ‘funeral prices in Birmingham’ and ‘cremation services with payment plans’.
Dignity Funerals secured the highest longtail keyword appearances in position 3 (2,451) and positions 4–10 (3,754). However, Co-Op Funeralcare is a close runner-up with 2,105 appearances for position 3 and 3,075 appearances for positions 4–10.
With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019.
We’ve included examples of Co-Op Funeralcare’s sponsored post. This funeral and cremation service should stick to a maximum of 3 lines per sponsored post to attract social media users’ attention as they’re scrolling their feed.
When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your brand engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. Social media could be especially useful for sharing information about different financing and buying options.
Co-Op Funeralcare has the largest Facebook page (17,000 Likes), while Pure Cremation has the largest Instagram account (1,300 followers). Brands should post social media content regularly to provide an opportunity to build a relationship with their followers. Social media is also a great platform for brands to talk about their latest plans and keep their followers in the loop of updates
20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, brands lose customer interest as they turn elsewhere. As all funeral and cremation service providers know, death does not discriminate, so they will therefore need to ensure their website is accessible for all customers looking at funeral and cremation options.
This quarter, Pure Cremation is the brand to watch with 53 accessibility alerts. Additionally, Simplicity Cremations reported the highest contrast errors (75). It’s important that all brands take steps to reduce their alerts and errors to provide a pleasant web experience for all users — no matter if they have a colour vision deficiency or what device they’re using.
To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.
Photo by The Good Funeral Guide on Unsplash