The Q2 2023 benchmarking report for UK care home providers has just been published. Learn how the top 11 UK care home providers perform across the digital space.

The latest Q2 2023 benchmarking report for UK care home providers has just been published.  It covers the largest 11 national care home providers, including Barchester, Sanctuary Care, Caring Homes, HC-One, Avery, Four Seasons, Hamberley, Care UK, Signature, Maria Mallaband, and Runwood Homes.

The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other care home providers to win brand exposure locally, drive organic visibility, and generate online enquiries. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.

To see a preview and contents page of the Q2 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.

What The Industry Research Report Covers

The 70+ pages of research benchmarks each retailer based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.  

Driving Optimal ROAS from Paid Media Channels

Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing.  Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.

Technical Website Compliance

Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. For care home providers, they'll need to be particularly mindful of creating a positive site experience at a potentially stressful time for families. They'll need to ensure pathways to key pages such as fee information and locations are clearly marked, and that users can trust them from the offset to provide an excellent level of service and care.

In our last report, we noted that Barchester were recording 205 4xx errors. In Q2, Barchester have made no improvements on this figure, still clocking in with 204. To solve this, Barchester should be reviewing their internal linking structure and ensure users are being redirected to existing, relevant content, as opposed to old links that no longer function.

Site Speed & Conversion Rate Performance

When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates. As with minimising the levels of technical errors, care home providers will want to make sure users have a positive experience at every touchpoint, including by serving a fast, high-performing site which doesn't cause frustration.

In our last report, HC-One topped the chart with a score of 58. HC-One have now fallen down to a mobile page speed score of 28, beating only one of their competitors. Barchester now have the quickest mobile site, delivering a score of 45, though this still falls short of the 'okay' benchmark of 50. All eleven care home providers must look to make improvements on their mobile page speed, to enhance user experience.

Building Competitive Advantage with Domain Authority

Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. For brands operating in a niche sector, such as care, building authority may feel challenging. However, care home providers can make the most of local publications, as well as repurpose existing content to capitalise on relevant events and industry trends.

A ‘good’ DA really comes down to how your competitors are performing, however it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. UK care home provider DAs range from 60, from Care UK, to 32, from Hamberly. For Hamberly, and other brands towards the lower end of this scale, they'll need to reassess their digital PR and outreach strategy, to ensure they're capitalising on opportunities to grow their backlink profile.

Organic Performance – Mobile & Desktop

A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. Though we're seeing reductions in traffic across many sectors, due to the cost of living crisis, care homes will always remain an essential service. Care home providers should therefore be mindful of losing any traffic to their competitors, rather than losing traffic from a shrinking pool of interest.

Care home providers most commonly secure their traffic from desktop users. Looking at desktop visibility, we can see that eight out of our eleven care home providers have secured growth in traffic year-on-year. Though Barchester have the highest levels of traffic overall, they have seen 23% drop in their site visitors year on year. Barchester should be reviewing their full organic strategy in order to ensure they can remain competitive, and stay in this top position. 

Universal Search Opportunity

Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a retailer can appear for universal search results without being strong in standard rankings. For care home providers, they'll want to capitalise on the opportunity to share 'Reviews' and 'Image Pack' results to give prospective residents and their families immediate insight into life at their locations.

In our last report, we noted that 'Image Pack' was the highest used universal search feature, with HC-One driving the highest volume, with 1,500 results. In Q2, 'Reviews' were the most frequently used results, with Barchester now striding ahead with 2,900. 'Local Pack' results are also frequently used across all eleven care home providers, helping each brand tap into local interest and 'near me' searches.

The Longtail Keyword Opportunity

Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for retailer new search terms as they enter Google’s index. Longtail keywords for care home providers could show high-conversion intent, or they could be questions about life in a residential care home, or the application and fee process.

Compared to many sectors we review, each brand is ranking for a comparable number of longtail keywords, with brands towards the end of the scale still showing a great deal of potential to improve. Though HC-One are ranking for largest volume of longtail keywords overall (with 19,666 appearances in the top 100 positions), Care UK are appearing for more keywords in the top three positions, and an even higher amount in positions 4-10. This not only shows that Care UK are performing well for their existing longtail keywords, but are in a great position to boost this even further. Other care home providers will want to review their current longtail keyword portfolio, to identify high-potential keywords to target their optimisations towards.

Facebook Adverts

With the number of Facebook users in the United Kingdom (UK) forecast to hit over 42 million users by 2022, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019. For care home providers, Facebook ads are an opportunity to effectively (and quickly) manage exposure and visibility in key locations where they have room availability. 

Below, we've included examples of Sanctuary Care's Facebook ads. Not only are the ads targeted to specific areas, but they also direct users to a free event that can act as an introduction to the provider and their services. The event itself is a great way to create additional touchpoints for Sanctuary and prospective residents, and makes for a compelling call to action for the ad campaign as it comes at no cost for the user.

Top Social Shares & Content

When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your retailer engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. For brands in a service-based sector, such as care home providers, content is an opportunity to create long-term touchpoints with prospective residents and their families, by creating pieces that help support them through managing at home, before guiding them to care home residency when the time comes.

Facebook is the most-used platform by our care home providers for sharing content, with HC-One securing the most engagements, with 16,800 likes. Though Instagram is currently an underused platform, care home providers should look at the potential for expanding activity here, as an opportunity to share information about daily life at their locations that their residents' families may want to engage with.

Website Readability & Accessibility

20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, care home providers can lose the interest or prospective residents, who may turn elsewhere out of frustration. Unsurprisingly, this is particularly essential in the care sector which caters to both older customers, and those looking for quick, well-presented answers during what can be a challenging time.

Typically, care home provider sites are well-maintained, with limited barriers to accessibility. However, brands are not without fault. Signature Care Homes recorded 243 alerts in our audit. Though alerts are not critical errors, they can indicate potential barriers. For example, unnecessary alt text and incorrect heading hierarchies may interfere with screen readers used by visually impaired site users.

Q2 2023 WINNERS LEADERBOARD

For a glance into just 6 of the metrics, we evaluated these top 11 care home providers on, check out our quick-look table below;

GET THE FULL 79-PAGE Q2 2023 REPORT

To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.

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