The Q4 2024 benchmarking report for UK car rental companies has just been published. Learn how the top 11 UK car rental companies perform across the digital space.

The latest Q4 2024 benchmarking report for UK car rental companies has just been published.  It covers the largest 11 national car rental companies, including Hertz, Enterprise Holdings, Avis, Green Motion UK, SIXT, Zipcar, Rentalcars.com, Zest Car Rental, Hiyacar, Thrifty Car and Van Rental, and Practical Car & Van Rental.

The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other car rental companies to win brand exposure in key areas, generate online views, and drive enquiries & bookings. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.

To see a preview and contents page of the Q4 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.

Q4 2024 WINNERS LEADERBOARD

For a glance into just 6 of the metrics we evaluated these top 11 car rental companies on, check out our quick-look table below;

Continue reading for further detail on this quarter's best and poorest-performing car rental companies, or request a copy of the report for the full review.

Request the report

What The Industry Research Report Covers

The 70+ pages of research benchmarks each retailer based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.  

Driving Optimal ROAS from Paid Media Channels

Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing.  Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.

Technical Website Compliance

Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. Car rental companies will want to take particular care that key pages such as locations and models are easy for users to find.

SIXT flagged the most 4xx errors (354). This UK car rental company should assess its website for any broken links and replace them with redirect links or remove them. Otherwise, there’s a risk that consumers might lose trust in the brand if they’re sent down digital dead ends.

Site Speed & Conversion Rate Performance

When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates. Just as with ensuring key pages are easy to navigate to, to avoid any prospective customer frustration, car rental companies will want to convey a fast site experience to ensure potential renters have a positive experience with their brand at every digital step.

In our previous report, Hertz flagged the lowest mobile site speed (8). This quarter, Hertz has improved its mobile site speed to 20. All companies should aim for a minimum of 50 for mobile site speed, and only 2 scored above this (Avis and Enterprise Holdings).

Building Competitive Advantage with Domain Authority

Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that is not gained through sponsored ads. Car rental companies can look to collaborate with high-authority travel and lifestyle bloggers to build their backlink profiles, along with generating travel and motoring content that can be picked up by both national and sector-specific press.

A ‘good’ DA really comes down to how your competitors are performing, however it is generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. The DA rating for this quarter ranged between 82 and 31, with Green Motion UK reporting the lowest DA. This company received the fewest backlinks and should focus on uploading content to its website that’s original and useful to its audience so that other websites will want to link to it.

Organic Performance – Mobile & Desktop

A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. Due to the cost-of-living crisis and consumers cutting back on expendables such as holidays, car rental companies may find that they are competing for a much smaller pool of traffic than in 2022.

All car rental companies saw an increase in organic traffic on desktop, with Zest Car Rental securing the biggest increase (+142%). On the other hand, 7 companies received a decline in organic traffic on mobile (Green Motion UK saw -42% loss — the most significant of all).

Universal Search Opportunity

Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a retailer can appear for universal search results without being strong in standard rankings. 'Reviews' are a useful feature for car rental companies to capitalise on, helping them gain the trust of potential customers.

SIXT remains at the top of the leaderboard with the most Universal Search results (43,675) — the majority of which came from ‘reviews’ and ‘images’.

The Longtail Keyword Opportunity

Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for retailer new search terms as they enter Google’s index. Car rental companies must ensure their organic content strategy acknowledges high-conversion potential keywords, including terms such as 'available now', 'instant access', or 'cost for 7 days' (or any other common length of time).

Enterprise Holdings received the most longtail keyword appearances for position 3 (12,252) and positions 4–10 (11,704). Rentalcars.com might be lower down on the list for position 3 but secured 10,431 appearances for positions 4–10, which is an effective strategy for brands to increase their position in search engines.

Facebook Adverts

With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019. For car rental companies, Facebook ads are an opportunity to ensure customers are seeing offers, availability, and company options.

We’ve included examples of Enterprise Holding’s sponsored posts. This UK car rental company included text across just one line, which is an excellent approach, as it’ll encourage social media users to read it compared to a longer post.

Top Social Shares & Content

When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your retailer engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. As with building a backlink profile and creating content that ties in well with PR activity, car rental companies can look to developing topics within the holiday and automotive space to secure shareable content that will gain traction on social media.

Enterprise Holdings has the largest Facebook page (529,900 Likes), while Thrifty Car and Van Rental has the largest Instagram account (7,400 followers). But it’s also important that brands assess their social media engagement rate, and SIXT received the highest total engagement (29,941).

Website Readability & Accessibility

20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, retailers lose customer interest as they turn elsewhere. It is important for brands in any sector to be accessible for all potential visitors, even when this need is not immediately obvious, such as in the automotive sector.

In our previous report, Practical Car & Van Rental received the most accessibility alerts. This quarter, Practical Car & Van Rental is still the company to watch with 71 accessibility alerts. Upon closer inspection, the majority of these alerts are due to redundant title text, and it should avoid duplicate titles and ensure that all titles accurately depict that page’s content.

GET THE FULL 70-PAGE Q4 2024 REPORT

To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.