The Q2 2024 benchmarking report for UK animal attractions has just been published. Learn how the top 12 UK animal attractions perform across the digital space.
The brand new Q2 2024 benchmarking report for UK animal attractions has just been published. It covers the largest 12 UK animal attractions, including Chester Zoo, London Zoo, The Aspinall Foundation, Edinburgh Zoo, Whipsnade Zoo, West Midland Safari Park, Longleat, Colchester Zoo, Yorkshire Wildlife Park, Dudley Zoo, Birdworld, and Paignton Zoo Environmental Park.
The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks, and missed opportunities for other animal attractions to win brand exposure, sell online tickets, and even improve digital footfall. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.
To see a preview and contents page of the Q2 report, click here. To get a copy of the full report and the key take-aways, please complete the enquiry form or schedule a call.
For a glance into just 6 of the metrics we evaluated these top 12 animal attractions on, check out our quick-look table below;
Continue reading for further detail on this quarter's best and poorest-performing UK animal attractions or request a copy of the report for the full review.
The 70+ pages of research benchmarks each retailer based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.
Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will under-perform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing. Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long term viability, competitive advantage, and sustainability.
Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. For UK animal attractions, having an easy-to-navigate site is essential for customers buying tickets without having to deal with loading delays and frustration.
When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates. When you're competing to sell tickets to events, such as an animal attraction park, an unappealing site (or one that doesn't signpost well to tickets) can mean users turn to your competitors instead.
For Q2 2024, the mobile site speed ranged between 59 and 1, with only 2 companies reporting above the recommended 50% for site speed. However, the one to watch is Longleat, which saw the lowest site score. This animal attraction can increase its site speed by reducing image sizes to prevent customers from becoming frustrated when they scroll through the home page.
Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gage of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. Animal attractions can look to collaborate with high-authoritative websites, along with any publications within their niche, to gain high-authority backlinks that will improve their DA. A ‘good’ DA really comes down to how your competitors are performing, however it is generally considered average between 40 and 50, good between 50 and 60, and excellent above 60.
The DA for this quarter ranged between 73 and 45, with Birdworld flagging the lowest DA. This animal attraction saw backlinks from the fewest domains, and it should adopt a PR strategy to develop relationships with high-authoritative websites that have a similar target audience.
A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. For brands within the consumer entertainment real, such as animal attractions, they'll find they're competing for a smaller pool of traffic as customers cut back on non-essentials due to the cost of living crisis.
In our previous audit, 9 of the 12 animal attractions saw a loss in organic mobile traffic. In this quarter, only 3 of the animal attractions reported a loss in organic mobile traffic YoY. Birdworld flagged the most significant loss (-14%), while it saw a -7% organic loss on desktop. However, Colchester Zoo saw a 30% increase in organic mobile traffic, suggesting that it uses a successful keyword strategy to increase its traffic.
Google Universal Search Results is an evolving opportunity to make your pages more visible on a SERP (Search Engine Results Page). Universal results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, often appear before traditional listings and are eye-catching for users. You can also appear for a universal search result without being strong in other organic performance. For animal attractions, the 'image’ category and ‘reviews’ are the most useful option for standing out from competitors and showing off their arrangements.
London Zoo has taken the top spot for the most Universal Search results (7,755), with the majority of these coming from the ‘image’ category. On the other hand, Birdworld reported the fewest appearances for ‘images,’ and it can increase this result by optimising image quality and using keywords to help increase its appearance in search engine results.
Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for brand-new search terms as they enter Google’s index. For animal attractions, these keywords could include terms such as "buy tickets to a UK zoo" or "animal attraction tickets".
Once again, Chester Zoo secured the most appearances for longtail keywords in position 3 (1,743) — an increase from 1,694 in our previous audit. Birdworld, on the other hand, saw the fewest appearances for this position, and it should assess its keyword strategy to ensure it’s using phrases that its target audience types into search engines.
With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019. Animal attractions can adopt a social media strategy to expand reach to help increase ticket sales.
We’ve included 3 examples of Edinburgh Zoo’s sponsored Facebook posts. This animal attraction include vertical images to cater to social media followers on a mobile device. However, it could include personalised, customised media to expand its branding across social media.
When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your brand engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. Content creation also helps with DA, appearances for longtail keywords and 'people also ask' results, so animal attractions look to creating shareable pieces that can support performance in all of these areas.
All animal attractions favoured Facebook, and Chester Zoo continues to have the largest Facebook page, with 1.2 million Likes. It also has the largest Instagram account, with 350,700 followers. Interestingly, Birdworld reported the highest total engagement (25,167).
20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. Sites such as animal attractions often focus on their need to appear visually appealing and can therefore fall short of the accessibility requirements their users with visual challenges will need. For consumers using a screen reader, all brands should look to eradicate any accessibility alerts and contrast errors.
In our previous audit, Colchester Zoo flagged 196 accessibility alerts, which it’s increased to 200 in this quarter. It’s important this animal attraction assesses redundant title text to prevent frustrating or impacting the user experience for those with a screen reader.
To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.
Photo by Nikolay Tchaouchev on Unsplash